The Paul VI IT Department is available to assist with resolving student laptop technical issues. Parents and students can reach the IT Department via email at firstname.lastname@example.org. A response can be expected within the same day when communication is received during regular school hours and within 48 hours outside of regular school hours excluding holidays and weekends. During the academic year, students can visit the PVI Tech Center, located on the main level between the Chapel and Learning Commons in Room 1410. Our hours are Monday through Friday from 7:30 a.m. and 3:30 p.m. or by appointment outside of the regular academic year by contacting email@example.com.
PVI's Instructional Technologist and Tech Center staff can assist parents and students with most issues that may occur accessing or using electronic textbooks. Dr. Weimer is the lead Instructional Technologist and can be reached via email at firstname.lastname@example.org. If a student believes their issue is related to their electronic textbook account or publisher, they should contact Dr. Weimer. If a student believes the issue is related to their laptop software or hardware they should contact the Tech Center staff at email@example.com. Trying a different browser or device is a good interim step. Clearing the textbook website cache is another step a student can take toward resolution.
The school monitors student use of the laptop only while on school grounds. This monitoring is performed via central gateway filters as well as by the school’s teaching and learning software DyKnow. A more restrictive filter is in place during the school hours with filtering restrictions eased outside of normal school hours using a service called GoGuardian. The school does not assume responsibility for implementing parent-control services as we believe this is an individual decision for each family. We will, however, assist a family in making this type of service operate, where possible. Please contact firstname.lastname@example.org if your family would like to discuss a more restrictive policy on your student’s device.